Terms and Conditons | Rubbish Removal Melbourne

Ridly Rubbish Removal Melbourne

Terms & Conditions

Ridly Pty Ltd (ABN 50 635 775 503) trading as Ridly Rubbish Removal Melbourne (“we”, “us”, “our” or “Ridly Rubbish Removal Melbourne”)

Website: rubbishremovalmelbourne.com.au

Last Updated: 24 April 2026

1. Agreement to These Terms & Conditions

1.1 Ridly Pty Ltd (ABN 50 635 775 503), operating under the name Ridly Rubbish Removal Melbourne (“we”, “us” or “Ridly Rubbish Removal Melbourne”), provides rubbish removal and recycling services. Our website is located at https://rubbishremovalmelbourne.com.au and encompasses all content and pages within that domain (“this site”).

1.2 By using this site, requesting a Quotation, placing a Booking, or engaging our Services, you enter into a binding legal agreement with us on the terms set out in these Terms & Conditions. Continued use of this site, requesting a Quotation, placing a Booking, providing Approval, or accepting our Services signifies your agreement to these Terms & Conditions, our Privacy Policy, and any other policies published on this site, each of which forms part of the Terms & Conditions. You must not use this site or engage our Services if you do not agree.

1.3 We reserve the right to update or modify these Terms & Conditions and/or the Privacy Policy at any time and at our sole discretion. We will make reasonable efforts to bring material changes to the attention of Customers where practicable, including by publishing updates on this site. Any update will apply prospectively only and will not affect any Booking already accepted, any Job already performed, or any invoice already issued, unless the Customer expressly agrees otherwise in writing. Your ongoing use of this site or our Services after publication confirms your agreement to the updated Terms & Conditions.

1.4 These Terms & Conditions govern all Customers unless a separate written agreement (including but not limited to any Invoice Acceptance, Service & Payment Agreement, Service Completion & Payment Confirmation, Quote Request Form, or similar written acceptance) has been signed between the Customer and Ridly Rubbish Removal Melbourne, in which case the provisions of that separate agreement take precedence where they specifically address a matter covered in these Terms & Conditions. On any matter not addressed by that separate agreement, these Terms & Conditions apply in addition.

2. Definitions and Interpretation

Definitions

2.1 The following terms have these meanings in these Terms & Conditions:

Approval means the Customer’s agreement to a Booking and these Terms & Conditions, which can be provided by any of the following means: (a) replying to a Booking Confirmation by SMS, text message, email, or other communication with words signalling agreement (such as “confirmed”, “confirm”, “yes”, or similar expressions); (b) signing an Invoice Acceptance form, Service & Payment Agreement, or similar written or digital acceptance; (c) permitting Ridly Rubbish Removal Melbourne’s Representatives to begin Services at the Service Address after the Final Price has been communicated; or (d) making payment to Ridly Rubbish Removal Melbourne. Approval given by any of these means constitutes agreement to these Terms & Conditions.

Booking means any request for our Services submitted by the Customer via this site, email, telephone, SMS, or any other channel, to arrange a rubbish collection at a Service Address on a Collection Date. A Booking includes any request for a Quotation.

Booking Confirmation means the confirmation issued by Ridly Rubbish Removal Melbourne to the Customer (by SMS, email, or other electronic communication) after a Booking is placed, which may include an Approval request and a link to these Terms & Conditions.

Business Day means any day that is not a Saturday, Sunday, or public holiday in Victoria.

Collection Date means the date and approximate time window agreed between Ridly Rubbish Removal Melbourne and the Customer for carrying out the Services.

Customer, You, you or your means any individual, company, partnership, trust, association, or other entity, together with any governmental agency, and that person’s personal representatives, successors, permitted assigns, substitutes, executors, and administrators, who accesses or uses this site, requests a Quotation, places a Booking, or engages our Services.

Due Date means 10 Business Days from the date of the invoice raised by Ridly Rubbish Removal Melbourne, unless a different period is agreed in writing or set out in a separate agreement between the Customer and Ridly Rubbish Removal Melbourne.

Final Price means the total price communicated to the Customer at the Service Address by Ridly Rubbish Removal Melbourne’s Representatives after completing an Inspection, inclusive of GST.

GST has the meaning ascribed to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Hazardous Materials means any materials that our Services cannot accommodate, including but not limited to paints, oils, pesticides, fuels, batteries, tyres, syringes, explosives, liquids of any kind, toxic waste, chemical waste, asbestos, fibro cement, or materials or items that are excessively heavy or dangerous to handle, remove, or transport, or any material classified as hazardous under Federal or State legislation or regulation (including the Environment Protection Act 2017 (Vic) and the Protection of the Environment Operations Act 1997 (NSW)).

Inspection means a visit by Ridly Rubbish Removal Melbourne’s Representatives to the Service Address to assess the Rubbish and provide or confirm a Quotation, Final Price, or scope of Services.

Invoice Acceptance means any Invoice Acceptance form, Service & Payment Agreement, or similar written or digital acceptance signed by or on behalf of the Customer in relation to the Services.

Job means the collection and removal of Rubbish from the Service Address after Inspection and Approval.

Quotation means an indicative charge for the Services, which may be communicated to the Customer by telephone, email, through this site, or at the Service Address, before Services begin. Any Quotation given before an Inspection at the Service Address is an estimate only and may be adjusted by Ridly Rubbish Removal Melbourne’s Representatives following the Inspection. The Final Price communicated after an Inspection is the binding price, subject to Approval. All prices advertised on this site, in marketing materials, or communicated by telephone or other means before an Inspection are indicative starting prices only and represent the minimum price for the smallest or simplest job category. The actual Final Price for any Job depends on the volume, weight, type, and accessibility of items to be removed and may exceed any advertised or preliminary price. Advertised prices do not constitute offers capable of acceptance and are not binding on Ridly. Where a Quotation references a number of loads, trips, hours, or visits, that number is an estimate only. Where a Quotation or Final Price references a volume, the volume is an approximation based on visual assessment before loading. The actual volume loaded determines the Final Price, and the Customer acknowledges that the actual volume may exceed the initial estimate. If additional loads or trips are required to complete the Job, each additional load or trip will be charged at the quoted rate per load or trip (or at the rate agreed on-site) and is payable in addition to the original Quotation. Where additional loads or trips are required beyond the original Quotation, Ridly’s Representatives will notify the Customer before commencing the additional work. The Customer may agree to one or more additional loads at that time. Once any load has been loaded onto Ridly’s vehicle and removed from the Nominated Address, the charge for that load is due and payable regardless of whether the Customer proceeds with further loads. The Customer remains liable for all loads agreed to and completed.

Representatives means in relation to Ridly Rubbish Removal Melbourne, our employees, officers, consultants, independent contractors, subcontractors (including any persons engaged by those contractors or subcontractors), and agents.

Rubbish means any goods, materials, building waste, green waste, electronic waste, rubbish, or other items to be collected from the Service Address that the Customer has agreed to have removed by Ridly Rubbish Removal Melbourne, not including Hazardous Materials.

Service Address means the location where the Job is to be carried out, as communicated to Ridly Rubbish Removal Melbourne by the Customer or by any person who placed the Booking on the Customer’s behalf.

Services means carrying out and completing a Job, including all associated activities such as loading, transporting, and disposing of Rubbish. Ridly Rubbish Removal Melbourne will make commercially reasonable efforts to divert suitable materials from landfill through recycling or other recovery processes, but does not warrant or represent that any specific disposal, recycling, or recovery method will be used for any particular item or material. Ridly does not provide furniture removal, relocation, or storage services. Services do not include sweeping, hosing, cleaning, or restoring the Service Address to any particular condition following removal. The Customer acknowledges that the process of loading and carrying items may result in incidental debris, dust, or small items being dislodged, and that this is an inherent characteristic of rubbish removal services. The Customer further acknowledges that wet weather conditions may result in mud, water marks, or tyre impressions on driveways and access paths, and that items such as refrigerators, washing machines, and other appliances may contain residual water or fluids that may leak during removal. Ridly is not liable for staining, water marks, or fluid residue arising from the condition of items presented for collection or from weather conditions during service. Services do not include dismantling wall-mounted items, disconnecting plumbing, gas, or electrical appliances, sorting or separating items, or any task requiring specialist trade qualifications. Items attached to walls, floors, or ceilings must be dismantled and disconnected by the Customer before the Collection Date. Ridly accepts no liability for any damage (including water damage, gas leaks, or electrical faults) arising from the disconnection or removal of appliances that were not properly disconnected by the Customer prior to collection.

Terms & Conditions means these Terms & Conditions, incorporating the Privacy Policy.

Uploaded Content means any content you upload to this site, including but not limited to names, numbers, email addresses, personal or business addresses, descriptions, images, reviews, feedback, comments, chats, or media.

Warranties means any warranties, conditions, terms, representations, statements, and promises of any nature, whether express or implied.

We, us, our means Ridly Pty Ltd and its related entities or body corporates, and includes its Representatives.

Interpretation

2.2 Unless the context requires otherwise, the following rules of interpretation apply to these Terms & Conditions:

(a) headings are included for convenience only and do not affect the scope or meaning of any provision;

(b) where a word or phrase is given a defined meaning, any other grammatical form of that word or phrase carries a corresponding meaning;

(c) a reference to any document (including these Terms & Conditions) is a reference to that document as amended, supplemented, novated, or replaced;

(d) a reference to a person encompasses any individual, corporation, partnership, trust, association, or governmental agency, and that person’s personal representatives, successors, permitted assigns, substitutes, executors, and administrators;

(e) a reference to writing encompasses any communication sent by post, email, or SMS;

(f) a reference to time is a reference to time in Melbourne, Victoria;

(g) all monetary amounts are expressed in Australian dollars and are inclusive of GST unless expressly stated otherwise;

(h) “month” means calendar month and “year” means 12 calendar months;

(i) general words are not restricted by specific examples introduced by “include”, “includes”, “including”, “for example”, “in particular”, “such as”, or comparable expressions;

(j) words in the singular encompass the plural and vice versa;

(k) a reference to any gender encompasses all genders; and

(l) a reference to a group of persons encompasses all of them collectively and each of them individually.

3. Eligibility

3.1 Use of this site and engagement of our Services requires you to be at least 18 years old and legally capable of entering into binding agreements. Where you place a Booking on behalf of another person or entity, you represent that you hold the authority to bind that person or entity to these Terms & Conditions.

3.2 We retain the right, at our sole discretion, to decline to provide Services to any person or entity and to modify our eligibility requirements at any time.

4. Service Delivery & Subcontractors

4.1 Ridly Rubbish Removal Melbourne may carry out the Services itself or through its independent contractors, subcontractors, agents, or other Representatives. Engaging contractors or subcontractors to perform the Services does not alter the Customer’s obligations to Ridly Rubbish Removal Melbourne under these Terms & Conditions, including the obligation to pay the Final Price. Verbal representations, promises, or undertakings made by Ridly’s Representatives do not constitute a variation of these Terms & Conditions, the Final Price, the Due Date, or any Invoice Acceptance or Service & Payment Agreement. Any variation must be confirmed in writing by Ridly’s management to be binding on Ridly.

4.2 All payments for Services are payable to Ridly Rubbish Removal Melbourne. The Customer’s payment obligations are owed solely to Ridly Rubbish Removal Melbourne, irrespective of which Representative carries out the Services. Once Services have been completed and the Customer has paid the Final Price, no refund is available except where required by the Australian Consumer Law or agreed in writing by Ridly’s management. Payment of the Final Price is not conditional upon the Customer receiving payment or reimbursement from any third party, including any government agency, insurance provider, or funding body (including the NDIS or any similar scheme). Where a third-party funder approves only part of the Final Price, the Customer remains personally liable for the balance.

5. Quotation, Inspection, Final Price & Booking

5.1 We visit the Service Address at no charge to assess the Rubbish and provide a Quotation or Final Price. There is no obligation to proceed after an Inspection, and no charge is made for an Inspection whether or not the Customer proceeds.

5.2 Any Quotation communicated before an Inspection (whether by telephone, email, online, or otherwise) is a preliminary estimate only. The Final Price provided at the Inspection may differ from, or be greater than, the Quotation. By providing Approval, you agree to pay the Final Price. The Final Price is the price agreed between the Customer and Ridly’s Representatives following on-site inspection and, where applicable, negotiation. The Customer confirms that they accepted the Final Price freely and were not obligated to proceed. Where the actual scope of work at the Nominated Address materially differs from the Customer’s description at the time of Booking, Ridly reserves the right to requote or decline the Job. Where a vehicle has been dispatched and the actual scope is materially different from the Booking description, the call-out fee under Clause 16.2 applies. Where the Customer or their authorised representative has accepted the Final Price at the Nominated Address, no third party may subsequently dispute the Final Price on the basis that they would not have agreed to that price or that the Customer should not have accepted it.

5.3 Ridly Rubbish Removal Melbourne reserves the right to rectify any obvious or manifest error in any Quotation or Final Price. Where such a correction is identified:

(a) before Services have begun, the Customer may choose not to proceed with the Job, and no charge will apply;

(b) after Services have begun, Ridly Rubbish Removal Melbourne will inform the Customer as soon as practicable. If the Customer does not accept the corrected price, Ridly Rubbish Removal Melbourne may stop Services and the Customer will pay for work completed to that point, calculated proportionately based on the Rubbish already loaded onto the vehicle.

5.4 After a Booking is placed, you will receive a Booking Confirmation and will need to provide Approval. We reserve the right to decline a Job if Approval is not given.

5.5 If Hazardous Materials are found in any Rubbish collected by our Representatives, resulting in fines, penalties, disposal costs, or other action against Ridly Rubbish Removal Melbourne, those costs (including any additional disposal, transport, regulatory, remediation, or clean-up costs) will be passed on to the Customer, and the Customer agrees to indemnify and hold Ridly Rubbish Removal Melbourne harmless against any loss, damage, cost, or expense suffered as a result.

5.6 Where a Quotation or Final Price is expressed as an estimated number of loads at a price per load, each load constitutes an independent, separately payable unit of work. The price per load is the minimum charge per commenced load. The Customer is liable to pay for all loads that have been commenced or completed, regardless of whether the entire Job has been finished or additional loads were declined. The Customer may not refuse to pay for completed loads on the basis that the full Job was not completed, that additional loads were required, or that the Customer declined to authorise further work. Where a Job is smaller than a full load, the quoted amount is the minimum amount payable for that specific scope of work.

6. Third-Party Bookings & Authority

6.1 Where a person places a Booking, provides Approval, or engages our Services on behalf of another person or entity (including but not limited to a spouse, partner, family member, tenant, landlord, property owner, real estate agent, property manager, strata manager, employer, company, trust, or estate):

(a) that person represents that they hold the authority of the other person or entity to place the Booking, provide Approval, and incur the financial obligation;

(b) Ridly Rubbish Removal Melbourne is entitled to rely on that representation;

(c) the person who placed the Booking or provided Approval and the person or entity they acted for are jointly and severally liable for the Final Price and all amounts payable under these Terms & Conditions; and

(d) any false or misleading representation of authority renders the person who placed the Booking or provided Approval personally liable for all amounts payable. Where the Customer is a tenant, the Customer warrants that they have the right under their tenancy agreement to engage rubbish removal services at the Service Address. Where the Customer is a landlord or property owner, the Customer warrants that any tenant or occupant has been notified of the Services.

6.2 Where the Customer is a company, partnership, trust, or other entity, the individual who places the Booking, provides Approval, or otherwise authorises the Services on behalf of that entity represents that they hold actual authority to bind the entity and to commit to the financial obligation described in these Terms & Conditions.

6.3 Where Services are carried out at a deceased estate, the person engaging Ridly Rubbish Removal Melbourne represents that they are the executor, administrator, or duly authorised representative of the estate, and accepts personal liability for payment on behalf of the estate.

7. Collection Date, Access & Delays

7.1 On the Collection Date, the Customer agrees to provide Ridly Rubbish Removal Melbourne’s Representatives with unrestricted access to carry out the Services safely and competently. If access is restricted, Rubbish is difficult to reach, Hazardous Materials are identified, or our Representatives conclude for any reason that they cannot complete the Job, we may at our sole discretion:

(a) decline the Job at the time of Inspection;

(b) stop work on the Job and return all Rubbish to the Service Address;

(d) apply an additional charge to complete the Job, to be added to the Final Price with the Customer’s agreement; or (e) where the Customer or the site is not ready for Services to commence within a reasonable time after arrival, Ridly’s Representatives may treat the delay as a cancellation under Clause 16.2 and leave the Service Address.

7.2 Any estimated arrival time is an estimate only. We will endeavour to arrive within the timeframe provided but cannot guarantee specific arrival times. Arrival windows are estimates only and are not binding commitments. A delay in arrival does not entitle the Customer to cancel the Job without a fee where Ridly has notified the Customer of the delay, and does not reduce or affect the Final Price or the Customer’s payment obligations. Where Ridly reschedules a Job to a later date due to operational requirements, the Customer is not entitled to any reduction in the Final Price or compensation for any inconvenience, lost time, or missed deadlines arising from the rescheduling. Ridly is not liable for any consequential loss arising from the timing of Services, including but not limited to missed property settlements, lease deadlines, or travel arrangements.

7.3 While we will make every reasonable effort to carry out the Services on the Collection Date, delays may arise from circumstances outside our control (including but not limited to traffic, weather, vehicle breakdowns, prior job overruns, or operational requirements). Where such delays occur, we will contact you as soon as reasonably possible to arrange an alternative Collection Date if needed.

7.4 While our site may advertise “same day” services or services across a wide area, we retain the right to decline same day jobs or jobs in locations that present logistical challenges, for any reason. Where possible, we will offer an alternative Collection Date. Where no person is present at the Service Address at the agreed Collection Date and time, and Ridly’s Representatives are unable to access the Rubbish or commence Services, the call-out fee under Clause 16.2 applies.

8. Customer Responsibilities & Acknowledgments

8.1 The Customer acknowledges and agrees:

(a) to warrant that all details provided at the time of Booking, including the Service Address, description of items, and contact details, are accurate and complete. Ridly is entitled to rely on Booking details without independent verification;

(b) to notify us of any special circumstances that may affect the Quotation and Final Price, including but not limited to the size, weight, and accessibility of items to be removed, the materials involved, stairs, narrow access, parking restrictions, strata by-laws, body corporate requirements, lift weight restrictions, gated property access codes, and any other relevant site conditions;

(d) to take all reasonable safety precautions before Services commence, including protecting floors, lifts, walls, hanging items, valuable items, lights, vehicles and other property in driveways or access paths, and clearing obstructions at the Service Address;

(e) that once Rubbish is collected by our Representatives, the Customer relinquishes all rights of ownership in that Rubbish. The Customer is solely responsible for identifying, separating, and presenting items for collection before Services commence. Ridly’s Representatives collect items that are presented for removal and are entitled to rely on the Customer’s presentation as authorisation for collection. The Customer authorises Ridly’s Representatives to break down, disassemble, or cut items as necessary to make them safely carryable, and accepts that this process may result in the destruction of those items. The Customer acknowledges that breaking down or disassembling items on-site may cause incidental damage to surrounding surfaces, walls, or floors, and that debris from such activity is subject to the cleaning disclaimer in the Services definition. If goods or items were inadvertently placed in the Rubbish, the Customer acknowledges they have no further entitlement to those items. We may, in our absolute discretion and at the Customer’s expense, attempt to recover any such items (where possible), but accept no liability for any loss or damage to those items once removed from the Service Address. Once items have been loaded onto Ridly’s vehicle, they cannot be returned, unloaded, or separated, and the Customer accepts that those items are irrecoverably committed for disposal; and

(f) that unless damage results from the negligence of Ridly Rubbish Removal Melbourne or its Representatives, or where liability cannot be excluded under the Australian Consumer Law, Ridly Rubbish Removal Melbourne accepts no liability to the Customer or any third party for damage to driveways, pathways, concrete, paved or grassed areas, or any other part of the Service Address or surrounding property. Damage claims must be made in accordance with clause 15 of these Terms & Conditions. The Customer acknowledges that normal service delivery may involve incidental contact with surfaces, walls, wooden floors, carpet, floor coverings, doorframes, ceilings, staircases, elevators, common areas, and access paths during the carrying and removal of items, and that minor surface marks, scuffs, or wear arising from such contact are an inherent characteristic of rubbish removal services and do not constitute damage caused by negligence;

(g) that rubbish removal Services are performed exclusively by Ridly’s Representatives and the Customer must not assist with, or participate in, loading, carrying, or moving items unless expressly invited by Ridly’s Representative. Ridly accepts no liability for any injury sustained by the Customer or any third party who voluntarily participates in the Services;

(h) that the Customer is solely responsible for ensuring that any electronic devices, data storage media, documents, or items containing personal, financial, or confidential information are removed from the Rubbish or securely destroyed before being presented for removal. Ridly accepts no liability for any personal data or information contained in items collected;

(i) to provide or arrange legal and safe parking for Ridly’s vehicles at the Nominated Address. The Customer indemnifies Ridly against any parking, traffic, or access-related fines or penalties incurred due to site conditions, lack of suitable parking, or restrictions not disclosed by the Customer at the time of Booking.

9. Suspension of Services

9.1 Ridly Rubbish Removal Melbourne may suspend or stop Services immediately if the Customer breaches these Terms & Conditions, fails to pay any amount when due, fails to provide safe or adequate access to the Service Address, or behaves in a manner that threatens the safety or wellbeing of Ridly Rubbish Removal Melbourne’s Representatives. Where a Customer or any person at the Service Address behaves in an abusive, threatening, or unsafe manner, Ridly’s Representatives are entitled to cease Services and leave the Service Address immediately without notice. In such circumstances, the full Final Price (or a proportionate amount for Services already performed, whichever is greater) remains immediately due and payable, and Ridly bears no liability for failure to complete the Services.

9.2 Where Services are suspended under this clause, the Customer remains liable for the full Final Price (or a proportionate amount for Services already carried out) and all amounts owing under these Terms & Conditions.

9.3 Ridly Rubbish Removal Melbourne will make reasonable efforts to inform the Customer of any suspension and the reason for it.

10. Payment

General

10.1 Payment is due upon completion of the Job unless an invoice has been requested and approved by Ridly Rubbish Removal Melbourne under clause 11.

10.2 Ridly Rubbish Removal Melbourne reserves the right to require full or partial payment, or a pre-authorisation on a credit or debit card, before attending the Service Address or before commencing Services. Where pre-payment or pre-authorisation is required, Ridly Rubbish Removal Melbourne will inform the Customer at the time of Booking or before dispatching a vehicle.

Payment Methods

10.3 We accept payment by:

(a) all major credit and debit cards. Ridly Rubbish Removal Melbourne reserves the right to apply a credit card surcharge where applicable, provided we inform you of any surcharge before you choose to pay by credit card. Any surcharge will not exceed Ridly Rubbish Removal Melbourne’s reasonable cost of card acceptance;

(b) bank transfer (details to be provided on the invoice or by our Representatives). Payment by bank transfer is not deemed received until cleared funds appear in Ridly’s nominated bank account. Where cleared funds are not received within 3 Business Days of the service date, Ridly may issue a formal invoice for the outstanding amount, payable in accordance with clause 11. Where a bank transfer is misdirected due to incorrect account details entered by the Customer, the Customer remains liable for the full outstanding amount until cleared funds are received; and

(c) where no other payment method is available, cash may be accepted at the sole discretion of Ridly Rubbish Removal Melbourne’s Representatives. Any cash payment must be accompanied by an official Ridly Rubbish Removal Melbourne receipt showing the company name and ABN. Any cash payment not accompanied by an official receipt is considered not to have been made. A Representative who accepts cash without issuing an official receipt is acting outside their authority, and Ridly is not bound by any such arrangement.

10.4 Ridly Rubbish Removal Melbourne does not ordinarily accept cash. Clause 10.3(c) applies only at the discretion of our Representatives on a case-by-case basis.

Chargebacks & Payment Reversals

10.5 The Customer represents that any credit or debit card used for payment is legitimately held by the person making payment or that the person is duly authorised to use it.

10.6 Where a card payment is subsequently reversed, charged back, or disputed with the card issuer without Ridly Rubbish Removal Melbourne’s prior written consent, the full amount (together with any chargeback fees, bank fees, and collection costs incurred by Ridly Rubbish Removal Melbourne) becomes immediately due and payable as a liquidated debt. The Customer authorises Ridly Rubbish Removal Melbourne to provide invoices, signed acceptances, service completion records, photographs, recordings, correspondence, booking records, timestamp records, and other transaction evidence to payment processors, card scheme participants, and dispute resolution bodies for the purpose of responding to any transaction dispute or chargeback. The Customer acknowledges that any complaint regarding service quality, completeness, or alleged property damage must first be raised directly with Ridly Rubbish Removal Melbourne in accordance with clause 15, so that Ridly Rubbish Removal Melbourne has a reasonable opportunity to investigate and, where appropriate, address the issue. This applies to all payment reversals, disputes, and refund requests regardless of the payment platform or intermediary used, including but not limited to buy now pay later services, digital wallets, and payment apps. A payment that is reversed, returned, or dishonoured for any reason, including insufficient funds, account closure, or expired payment authority, is treated as a failed payment and interest accrues from the original Due Date regardless of the reason for reversal.

Partial Payments

10.7 Any payment for less than the total amount outstanding is accepted by Ridly Rubbish Removal Melbourne as a part payment only and does not constitute full satisfaction of the debt, regardless of any notation or condition attached to the payment by the Customer. Ridly’s acceptance of any payment marked ‘paid in full’, ‘full and final settlement’, or any similar notation does not constitute agreement to those terms and does not operate as an accord and satisfaction of the outstanding debt. Ridly Rubbish Removal Melbourne may allocate any payments received at its discretion to any outstanding invoices or amounts owing. Unless Ridly otherwise notifies the Customer in writing, payments received will be applied in the following order: first to accrued interest and recovery costs, then to the oldest outstanding principal amount. No instalment arrangement, deferred payment plan, or partial payment agreement applies unless confirmed in writing by Ridly’s management. Any verbal representation by Ridly’s Representatives regarding payment timing or reduced amounts is not binding on Ridly.

11. Invoices & Deferred Payment

11.1 Invoices may be raised upon request for companies holding a valid ABN and for individual Customers, at Ridly Rubbish Removal Melbourne’s discretion. Where an invoice is raised, Ridly Rubbish Removal Melbourne may require the Customer to sign an Invoice Acceptance form, Service & Payment Agreement, or similar written acceptance before the invoice is issued.

11.2 All invoices must be settled by the Due Date (10 Business Days from the invoice date), unless a different period is agreed in writing or specified in a separate agreement between the Customer and Ridly Rubbish Removal Melbourne.

11.3 Where a Customer has signed an Invoice Acceptance or Service & Payment Agreement, the provisions of that agreement govern the payment and debt recovery aspects of the engagement to the extent of any inconsistency with these Terms & Conditions.

12. Late Payment, Interest & Fees

12.1 If any amount payable to Ridly Rubbish Removal Melbourne is not settled by the Due Date:

(a) interest will accrue on the outstanding balance at 1.5% per month (18% per annum), or such lower rate as required by applicable law, calculated daily from the Due Date until payment is received in full;

(b) a late payment administration fee of $50.00 + GST ($55.00) per invoice will apply to any amount that remains unpaid for 7 or more days after the Due Date. This fee is a one-off charge per invoice and represents a genuine pre-estimate of Ridly Rubbish Removal Melbourne’s reasonable administrative costs; it is not a penalty; and

(c) the total outstanding amount (including interest and fees) becomes immediately due and payable. Where the Customer becomes insolvent, enters administration, liquidation, or receivership, all outstanding amounts become immediately due and payable regardless of any agreed Due Date or payment arrangement. Ridly is entitled to lodge a proof of debt as a creditor in any such proceeding.

12.2 Payment of any amount owed to Ridly Rubbish Removal Melbourne is not conditional on the Customer receiving payment from any third party.

13. Debt Recovery & Costs

13.1 The Customer agrees to pay all reasonable costs and expenses incurred by Ridly Rubbish Removal Melbourne in recovering any unpaid amounts, including but not limited to:

(a) legal costs on an indemnity basis where permitted;

(b) debt collection agency fees;

(d) VCAT, NCAT, QCAT, or any other tribunal or court application, filing, and hearing fees;

(e) enforcement fees including warrants, writs of levy of property, garnishee orders, examination summonses, and instalment order applications;

(f) sheriff, bailiff, and process server fees;

(g) travel and attendance costs for any hearing or enforcement action; and

(h) other reasonable costs incurred in preparing, filing, and enforcing the claim.

13.2 All recovery costs are added to the outstanding debt and accrue interest at the rate set out in clause 12.1(a) from the date they are incurred.

13.3 Ridly Rubbish Removal Melbourne may commence proceedings to recover any unpaid amounts at any time after the Due Date has passed, without any obligation to engage in prior negotiation or dispute resolution (other than any mandatory requirements of the relevant tribunal or court), and without further notice to the Customer beyond any notices already required under these Terms & Conditions or any separate agreement. The Customer agrees that Ridly may rely on its contemporaneous business records, including call recordings, booking records, Booking Confirmations, SMS messages, emails, invoices, signed Invoice Acceptances, Service & Payment Agreements, photographs, recordings, representative notes, and electronic audit trail records, as prima facie evidence of the Booking, the scope of Services, the Final Price, the Due Date, the performance of the Services, and the amount owing.

14. Credit Reporting & Privacy

14.1 The Customer consents to Ridly Rubbish Removal Melbourne making enquiries with credit reporting bodies to verify the Customer’s identity and assess creditworthiness for the purposes of these Terms & Conditions and any recovery action arising from them.

14.2 The Customer consents to Ridly Rubbish Removal Melbourne reporting any payment default to credit reporting bodies in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where permitted by applicable law. Any credit reporting, credit information exchange, or default listing is subject always to applicable law and will only occur where Ridly is lawfully entitled to do so. Credit reporting applies where the overdue amount exceeds $150 (or such other threshold as required by law).

14.3 Ridly Rubbish Removal Melbourne will provide written notice of at least 14 calendar days before listing any default with a credit reporting body.

14.4 The Customer acknowledges that Ridly Rubbish Removal Melbourne may share the Customer’s details (including name, address, contact information, ABN where applicable, and identification details) with debt collection agencies, skip tracing services, and legal representatives for the purposes of recovering unpaid amounts. The Customer consents to Ridly’s authorised debt collection agents contacting the Customer directly by telephone, SMS, email, or written correspondence for the purposes of recovering any unpaid amounts.

14.5 If an invoice remains outstanding for more than 28 days, Ridly Rubbish Removal Melbourne reserves the right to refer the Customer’s account to a third-party agency for debt recovery action and/or report the default to credit reporting bodies in accordance with this clause.

15. Damage, Complaints & Reporting

15.1 Unless damage results from the negligence of Ridly Rubbish Removal Melbourne or its Representatives, Ridly Rubbish Removal Melbourne accepts no liability to the Customer or any third party if any goods, items, materials, or property sustain damage during the provision of Services. Nothing in this clause excludes or limits any liability that cannot be excluded or limited under the Australian Consumer Law, including liability for personal injury caused by negligence.

15.2 The Customer is encouraged to inspect the Service Address before our Representatives depart the site. Any damage observed must be reported to Ridly Rubbish Removal Melbourne in writing within 48 hours of the Job being completed by email to help@ridly.com.au . A telephone call or verbal complaint to Ridly’s Representatives does not constitute written notice for the purposes of this clause.

15.3 Any property damage claim must be supported by time-stamped photographic evidence taken as soon as practicable after the alleged incident, provided to Ridly Rubbish Removal Melbourne within the 48-hour reporting period in clause 15.2.

15.4 If damage is not reported to Ridly Rubbish Removal Melbourne within the 48-hour window in clause 15.2, the Customer waives any claim against Ridly Rubbish Removal Melbourne for that damage, subject to any non-excludable statutory rights under the Australian Consumer Law.

15.5 Where the Customer intends to make an insurance claim arising from the provision of Services, the Customer must notify Ridly in writing at help@ridly.com.au before lodging the claim. The Customer acknowledges that Ridly’s liability to the Customer’s insurer is no greater than Ridly’s liability to the Customer under these Terms & Conditions. Ridly is not responsible for pre-existing damage, latent defects, deterioration, staining, mould, pests, or concealed conditions revealed only after items are removed. In any event, Ridly’s liability for damage is limited in accordance with clause 18.

16. Cancellation & Call-Out Fees

16.1 Ridly Rubbish Removal Melbourne visits the Service Address at no charge for an Inspection and Quotation. If the Customer decides not to proceed after receiving a Quotation or Final Price, no fee is payable and there is no obligation to proceed. The Customer is under no obligation to accept the Final Price and may decline the Job at any time before providing Approval, without cost or consequence. Where a Customer has confirmed an Inspection appointment and fails to be present or contactable at the Nominated Address at the agreed time on two or more occasions, Ridly reserves the right to require a refundable deposit before attending any future Inspection.

16.2 If the Customer has received and accepted a Quotation or Final Price (by providing Approval) and then cancels or attempts to cancel the Job after a Ridly Rubbish Removal Melbourne vehicle has been dispatched from its current location en route to the Service Address, Dispatch is deemed to have occurred at the time recorded in Ridly’s internal dispatch or scheduling system, and the Customer bears the onus of demonstrating that any cancellation was communicated before dispatch. A minimum call-out and logistics fee of $150.00 + GST ($165.00) or 30% of the Final Price (whichever is greater) will apply. This fee represents a genuine pre-estimate of Ridly Rubbish Removal Melbourne’s costs, including driver time, fuel, vehicle wear, and other costs reasonably incurred in preparation for the service. Put simply: if you have agreed to the price and booked the Job, and then cancel after our truck is already on the way, a cancellation fee applies. If you simply receive a free quote and decide not to proceed, there is no fee.

16.3 Once Services have begun at the Service Address — meaning our Representatives have started loading Rubbish onto our vehicle — the full Final Price is due regardless of whether the Customer asks for Services to stop before completion. Where a Job has been confirmed (whether by written quote acceptance, verbal confirmation, or by scheduling the service after a quote has been provided) and the Customer cancels or attempts to cancel less than 24 hours before the confirmed service date, a cancellation fee of $150.00 + GST ($165.00) or 30% of the quoted or agreed price (whichever is greater) applies regardless of whether a vehicle has been dispatched. This fee is a genuine pre-estimate of Ridly’s costs, including scheduling, vehicle allocation, and other costs reasonably incurred in preparation for the service.

16.4 Ridly Rubbish Removal Melbourne may cancel or decline a Booking at any time before Services begin, for any reason. Where Ridly Rubbish Removal Melbourne cancels, no cancellation fee applies, any deposit or prepayment will be refunded in full, and any pre-authorisation will be released.

17. Photography, Recording & Marketing Use

17.1 The Customer consents to Ridly Rubbish Removal Melbourne photographing or recording the items collected, the Service Address, and the condition of the site before and after Services, for quality assurance, dispute resolution, evidence, and marketing purposes.

17.2 Such photographs and recordings may be relied upon by Ridly Rubbish Removal Melbourne in any dispute, claim, or legal proceeding and, unless proven otherwise, are taken to accurately reflect the condition of the site and items at the time recorded. The Customer confirms that any photographs or recordings taken by Ridly accurately reflect the condition of the site and items at the time recorded.

17.3 The Customer authorises Ridly Rubbish Removal Melbourne to use photographs and recordings taken in connection with the Services for marketing purposes, including on this site, social media, and promotional materials. Photographs or recordings used for marketing will not identify the Customer by name or include personally identifiable information without the Customer’s separate express consent.

18. Limitation of Liability

18.1 Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by law. Where liability cannot be excluded, Ridly Rubbish Removal Melbourne’s liability is limited to the extent permitted by law.

18.2 Subject to clause 18.1, to the maximum extent permitted by law, we exclude all Warranties whatsoever unless expressly stated.

18.3 Subject to clause 18.1, to the extent we are entitled to limit our liability, our liability is limited to:

(a) in the case of goods: the replacement of the goods, the supply of equivalent goods, or the cost of replacing or acquiring equivalent goods; and

(b) in the case of services: the supply of the services again, or the cost of having the services supplied again.

18.4 Subject to clause 18.1, our total maximum liability in connection with these Terms & Conditions or our Services is capped at the total amount of fees paid or payable for the particular Job to which the claim relates.

18.5 Subject to clause 18.1, we exclude all liability for:

(a) consequential, special, indirect, or remote loss, including loss of opportunity, profit, or business;

(b) any loss, damage, or liability to the extent the Customer contributed to it;

(d) any loss not reported in accordance with these Terms & Conditions; and (e) emotional distress, psychological harm, or mental distress arising from the provision of Services or the removal of items, except to the extent directly caused by Ridly’s negligence.

19. Release & Indemnity

19.1 To the maximum extent permitted by law, you agree to release Ridly Rubbish Removal Melbourne, its officers, directors, shareholders, agents, employees, contractors, consultants, affiliates, and related entities (the “Released Parties”) from all claims, losses, damages, costs, and expenses to the extent arising out of or caused by:

(a) the provision of Services, except to the extent caused by the negligence of Ridly Rubbish Removal Melbourne or its Representatives, and nothing in this clause excludes liability for personal injury caused by negligence;

(b) any damage to property, goods, or items at the Service Address, except to the extent caused by the negligence of Ridly Rubbish Removal Melbourne or its Representatives;

(d) your negligence or unlawful conduct;

(e) your use, misuse, or abuse of this site; and

(f) your breach or failure to observe any applicable law.

19.2 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless the Released Parties from any claims, losses, damages, costs, and expenses (including legal costs on an indemnity basis) to the extent arising out of or caused by the Customer’s breach of these Terms & Conditions, the Customer’s negligence, or the Customer’s unlawful conduct.

19.3 Nothing in this clause excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law.

20. No Set-Off

20.1 Any claim the Customer may have against Ridly Rubbish Removal Melbourne (including claims relating to alleged property damage, incomplete service, or disputes arising post-service) must be raised separately and in writing in accordance with these Terms & Conditions and cannot be used to offset, withhold, delay, or reduce payment of any amount due to Ridly Rubbish Removal Melbourne, except to the extent required by applicable law, including any rights under the Australian Consumer Law that cannot be excluded.

20.2 Subject to clause 20.1, the existence of any such claim does not entitle the Customer to withhold, delay, or condition payment. Ridly Rubbish Removal Melbourne may pursue recovery of amounts owed concurrently with any investigation of the Customer’s claim. Each Job performed by Ridly constitutes an independent transaction. Any dispute, claim, or complaint arising from one Job does not affect, suspend, or reduce the Customer’s payment obligations in respect of any other Job. An allegation of misconduct or unprofessional behaviour by a Representative does not entitle the Customer to withhold, delay, or reduce payment. Such complaints must be raised separately in accordance with clause 29. A complaint about a minor, partial, or non-material issue does not, by itself, entitle the Customer to withhold the whole of the Final Price, except to the extent required by law.

21. Personal Property Securities Act

21.1 The Customer grants Ridly Rubbish Removal Melbourne a security interest in any goods, materials, or proceeds arising from or in connection with the Services under the Personal Property Securities Act 2009 (Cth) (“PPSA”) as security for the Customer’s obligations under these Terms & Conditions.

21.2 The Customer agrees to do all things reasonably required by Ridly Rubbish Removal Melbourne to perfect and maintain the security interest, including signing any documents required to register a financing statement.

21.3 The Customer waives its right to receive notice of any verification statement under the PPSA to the extent permitted by law.

21.4 The security interest remains enforceable until all obligations under these Terms & Conditions and any related Invoice Acceptance or Service & Payment Agreement are satisfied in full.

22. Electronic Communications & Delivery

22.1 The Customer agrees that communications from Ridly Rubbish Removal Melbourne may be delivered electronically by email, SMS, or other electronic means to the contact details provided by the Customer.

22.2 Delivery of any invoice, notice, reminder, or other communication to the email address, mobile number, or contact details provided by the Customer constitutes valid and effective delivery for all purposes.

22.3 The Customer acknowledges that electronic signatures (including digital form submissions, SMS replies, and online acceptances) are legally binding and equivalent to handwritten signatures for all purposes, including under the Electronic Transactions (Victoria) Act 2000 and the Electronic Transactions Act 1999 (Cth).

22.4 The Customer is responsible for ensuring that the contact details provided are correct and current. The Customer must notify Ridly Rubbish Removal Melbourne in writing within 7 days of any change to their contact details, including email address, phone number, or address.

22.5 Where the Customer fails to notify Ridly Rubbish Removal Melbourne of changed contact details and Ridly Rubbish Removal Melbourne is unable to deliver notices in a timely manner, any time-sensitive obligations on Ridly Rubbish Removal Melbourne (including the credit reporting notice period under clause 14.3) are deemed satisfied once Ridly Rubbish Removal Melbourne has made reasonable attempts to contact the Customer using the details last provided.

23. Marketing Communications

23.1 By placing a Booking, requesting a Quotation, or providing your contact details to Ridly Rubbish Removal Melbourne by telephone, email, SMS, or through this site, you consent to Ridly Rubbish Removal Melbourne contacting you for marketing and promotional purposes via email, SMS, or other electronic means, in accordance with the Spam Act 2003 (Cth).

23.2 You may opt out of marketing communications at any time by:

(a) using the unsubscribe link in any marketing email;

(b) replying “STOP” to any marketing SMS; or

23.3 Opting out of marketing communications does not affect Ridly Rubbish Removal Melbourne’s right to send transactional communications, including invoices, payment reminders, booking confirmations, and service-related notices.

24. Privacy

24.1 Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, accessible at https://rubbishremovalmelbourne.com.au/privacy-policy.

24.2 By using this site, placing a Booking, or engaging our Services, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy and these Terms & Conditions.

24.3 Ridly Rubbish Removal Melbourne may collect and verify identity information (including government-issued identification where provided) for the purposes of service delivery and, where applicable, debt recovery, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

25. Intellectual Property

25.1 Unless otherwise indicated, we are the sole owners or licensees of all intellectual property contained in this site. Nothing in these Terms & Conditions constitutes a transfer of any intellectual property rights.

25.2 You must not reproduce, distribute, alter, modify, or create derivative works from any content on this site without our prior written permission.

26. Uploaded Content

26.1 Where this site allows you to upload Uploaded Content, you represent and warrant that you hold all right, title, and authority in the Uploaded Content and that its use will not infringe the rights of any third party.

26.2 You agree that we may store Uploaded Content on our servers. Backing up any Uploaded Content is your responsibility. We do not guarantee that Uploaded Content will always be available.

26.3 To the maximum extent permitted by law, you release us and indemnify us from any claim or loss relating to Uploaded Content.

27. Third-Party Sites

27.1 This site may contain links to websites owned and operated by third parties. We have no control over those websites and accept no responsibility for their content, accuracy, or availability.

27.2 To the maximum extent permitted by law, we accept no liability for any loss or damage suffered as a result of your access to or use of any third-party website linked from this site.

28. Your Conduct

28.1 In using this site, placing a Booking, or engaging our Services, you must:

(a) comply with these Terms & Conditions and any policy published on this site;

(b) act courteously and respectfully toward our Representatives;

(d) not do anything that interferes with the proper functioning of this site.

28.2 We reserve the right to suspend or terminate your access to this site or decline to provide Services if you breach these Terms & Conditions or if your actions may cause damage or legal liability to Ridly Rubbish Removal Melbourne.

29. Dispute Resolution

29.1 If you have a complaint or dispute about our Services, you may contact us in writing at help@ridly.com.au. We will acknowledge your complaint and respond within 7 Business Days of receipt.

29.2 Raising a complaint or dispute does not suspend the Due Date for any invoice or any accruing interest or fees under these Terms & Conditions. The lodgment of a complaint with any regulatory body, including NSW Fair Trading, Consumer Affairs Victoria, the ACCC, or any other government agency, does not suspend the Due Date, any accruing interest, or Ridly’s right to commence proceedings.

29.3 Nothing in this clause prevents Ridly Rubbish Removal Melbourne from commencing proceedings at any time, however parties are encouraged to attempt good faith resolution where practicable. If you are experiencing genuine financial hardship that prevents you from paying amounts owed by the Due Date, please contact Ridly at help@ridly.com.au before the Due Date to discuss your circumstances. Ridly may, at its discretion, agree to a payment arrangement. Any invoices, payment demands, settlement offers, and debt recovery communications issued by Ridly are confidential and must not be published, shared, or disclosed in a misleading or selective manner. Nothing in this clause prevents the Customer from obtaining legal advice or making a genuine and factually accurate review of Ridly’s services.

30. Governing Law & Jurisdiction

30.1 These Terms & Conditions are governed by the laws of Victoria, Australia.

30.2 The parties submit to the non-exclusive jurisdiction of the courts of Victoria and all courts of appeal from them.

30.3 Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded, restricted, or modified by law, including under the Australian Consumer Law.

31. General

31.1 You must not assign, sublicense, or otherwise deal with any of your rights under these Terms & Conditions.

31.2 Ridly Rubbish Removal Melbourne may assign or transfer its rights under these Terms & Conditions, including any debt owing, to a third party with or without prior notice to the Customer.

31.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, it is to be read down to the minimum extent necessary to make it valid and enforceable, or severed if it cannot be read down, without affecting the validity or enforceability of the remaining provisions.

31.4 Any waiver of any term of these Terms & Conditions by us can only be given in express writing. Failure by Ridly Rubbish Removal Melbourne to enforce any term does not constitute a waiver.

31.5 These Terms & Conditions, together with any form signed between the parties (including but not limited to any Invoice Acceptance, Service & Payment Agreement, Service Completion & Payment Confirmation, Quote Request Form, or equivalent form) and the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter. Neither party has relied on any representation, warranty, or undertaking not expressly set out in these Terms & Conditions or any Invoice Acceptance or Service & Payment Agreement in deciding to enter into this agreement.

31.6 Force majeure: To the maximum extent permitted by law, Ridly Rubbish Removal Melbourne excludes liability for any delay in performing any of its obligations where such delay is caused by circumstances beyond its reasonable control, and Ridly Rubbish Removal Melbourne is entitled to a reasonable extension of time.

31.7 Continuity of obligations: The Customer’s obligations under these Terms & Conditions survive and are not affected by any change in the Customer’s personnel, directors, shareholders, management, ownership structure, or corporate identity (including any merger, acquisition, restructure, or transfer of business), or by any change in the person occupying or owning the Service Address.

31.8 Contact: For all enquiries, please contact us at help@ridly.com.au or 0483 960 892.

31.9 A provision of these Terms & Conditions which can and is intended to operate after termination remains in full force and effect, including without limitation clauses 6, 8, 9, 12, 13, 14, 15, 18, 19, 20, 21, 22, 26, and all indemnities, disclaimers, and releases.

Terms and Conditions

Terms and Conditions